SAP CX
Metodología Online
Clases Online en Directo
Campus Virtual
Formación Bonificada
ABIERTA CONVOCATORIA
Características del Programa
Clases Online en Directo
El Programa
ADQUIERE LOS CONOCIMIENTOS Y LAS HABILIDADES NECESARIAS PARA MANEJAR CON SOLTURA EL PROGRAMA SAP CX
Obtener una ventaja competitiva es capital. La certificación de SAP, mundialmente reconocida, verifica las habilidades y conocimientos fundamentales probados en esta área, actualmente los perfiles que están certificados en SAP son los más demandados y mejor remunerados en el mercado.
En nuestra Escuela Oficial de SAP aprenderás a utilizar SAP CX, Sales & Service Cloud & Commerce Cloud, comprenderás la gestión de la empresa a través del conocimiento funcional e integrado de las soluciones que aporta SAP al mundo de la logística y te adentrarás en una de las profesiones más demandadas del mercado.
Integra Technology School lleva más de 25 Ediciones impartidas, siendo la primera Escuela Oficial en poner a disposición de sus alumnos esta formación en formato Executive.
Plan de Estudios
Objetivos
Metodología
Salidas Profesionales
¿A quién va dirigido?
Titulación
Temario completo
C4H440 – SAP Cloud for Customer Administration
- Introduction to SAP Cloud for Customer
- Articulating the Functional Capabilities of SAP Cloud for Customer
- Starting the Project
- Preparing for the Implementation Project
- Describing Q-Gates
- Describing Fine Tuning
- Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
- Products and Price Lists
- Understanding Products and Price List Concepts in SAP Sales Cloud
- Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
- Territory Management
- Defining Complex Territory Hierarchy Structures
- User and Role Management
- Maintaining Employees and Explain What a Business User Is
- Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
- Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with FSM
- Describing Integration with Microsoft Outlook
- Describing the Benefits of Integration with Social Media
- Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
- Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
- Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
- Mobile
- Describing the Different Mobile Access Options
- Solution Walkthrough
- Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
- Preparing for Go-Live
- Describing the Necessary Go-Live Activities
C4H410 – SAP Sales Cloud
- Introduction to SAP Sales Cloud
- Articulating the Functional Capabilities of SAP Sales Cloud
- Lead Management
- Articulating the Functional Capabilities of Lead Management
- Opportunity Management
- Articulating the Functional Capabilities of Opportunity Management
- Quotation Management
- Articulating the Functional Capabilities of Quotation Management
- Sales Contracts
- Articulating the Functionality Capabilities of Sales Contracts
- Order Management
- Articulating the Functional Capabilities of Order Management
- Activity Management
- Articulating the Functional Capabilities of Activity Management
- Visit Planning and Execution
- Articulating the Functional Capabilities of Visit Management
- Sales Planning and Forecasting
- Articulating the Functional Capabilities of Sales Planning and Forecasting
- Pricing
- Obtaining an Overview of the Pricing Topic in SAP Sales Cloud
- SAP Sales Cloud Add-Ons
- Describing Add-On features in SAP Sales Cloud
C4H510 – SAP Service Cloud
- Introduction to SAP Service Cloud
- Describing the Functional Capabilities of SAP Service Cloud
- Communication Channels
- Explaining the Different Communication Channels that are Supported in SAP Service Cloud
- Explaining Live Activity Center and Agent Desktop Add on
- Service Levels, Categories and Work Distribution
- Explaining Service Levels, Categories and Work Distributions
- Knowledge Base
- Understanding Knowledge Base Functionality in Service Tickets
- Registered Products and Installed Base
- Explaining Registered Products and Installed Bases
- Warranty Management
- Explaining Warranty Management in Tickets
- Maintenance Plans
- Explaining Maintenance Plans in Tickets
- Time Recording
- Explaining the Role of Time Recording in Tickets
- Contracts
- Understanding Service Contracts in SAP Service Cloud
- Templates and Reporting
- Explaining Response Templates and Their Determination in Tickets
- Ticket Hierarchy
- Understanding Ticket Linking in SAP Service Cloud
- Integration SAP Service Cloud
- Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC)
- Explaining Integration SAP Service Cloud with FSM (Field Service Management)
- Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud
C4H460 – SAP Cloud Applications Studio (Previously known as C4C30)
- SAP Cloud Applications Studio: An Overview
- Describing SAP Cloud Applications Studio
- Explaining the System Environment
- Explaining the System Architecture
- Getting Started with SAP Cloud Applications Studio
- Introduction to Scripting Languages
- Introduction to Scripting Language for Business Object Definitions
- Introduction to Scripting Language for Business Logic Implementations
- Introduction to UI Designer
- Explaining UI Designer
- Debugging
- Debugging
- Extensibility
- Creating Extension Fields
- Business Configuration
- Explaining Business Configuration Basics and Architecture
- Creating a Business Configuration Set and View
- UI Designer – Embedded Component
- Creating Embedded Component
- Service Integration
- Creating Service Integration
- Configuring Data Workbench
- Describing Web Service – Provisioning
- Describing Web Service – Consumption
- Analytics
- Describing a Data Source
- Notifications
- Enabling Notification Rules
- Mass Data Run
- Creating a Mass Data Run
- Approval Process
- Describing the Approval Process
- Translation
- Translate and Adapt User Interface Texts
- Translating a Business Object
- Mashups
- Describing Mashups
- Lifecycle Management
- Describing Lifecycle Management
- Wrap Up
- Wrapping Up the Course
C4H320 – SAP Commerce Cloud Business User
- Overview
- Major Modules
- Business & Administration Tools
- Product Content Management
- Catalogs & Products
- Backoffice Product Cockpit
- Catalogs, Categories, Products
- Catalog Management
- Product Modeling
- Classification
- Product Variants
- (Exercise) Product Content Management
- Web Content Management
- CMS Overview
- (Exercise) WCM CMS
- Personalization
- (Exercise) WCM Personalization
- SAP Commerce Cloud, Composable Storefront
- Commerce
- Search
- (Exercise) Search
- Pricing
- Cart Features & Checkout Types
- Promotions & Coupons
- (Exercise) Promotions
- Order Management
- Payment
- Basic Order Management Related Features
- Order Management Services Module
- Customer Support
- Overview
- Customer Management
- Order Cancellations & Returns
- Customer Service Module
- Fraud Detection
- (Exercise) Customer Support
- B2B Commerce
- Account Management
- Organization Management
- Catalog, Pricing & Stock
- Ordering & Checkout
- PunchOut Support
- (Exercise) B2B Commerce
- Integration
- General Introduction
- Internal Integration Solutions
- External Integration Solutions
- How to Choose?
- Essential Foundations
- Architecture
- Security
- Automation (CronJobs)
- Validation Framework
- ImpEx
- Workflows
- (Exercise) Essential Foundations
- Good to Know
- Licensing & Versioning
- Deployment & Maintenance
- SAP Commerce Cloud
- Industry-Specific Accelerators
- Intelligent Selling Services
- GDPR
- Webography
C4H340 – SAP Commerce Cloud Developer Part 1
- Overview
- Installing the SAP Commerce System
- Build Framework
- Extension concept
- Basic Configuration
- SAP Commerce Server
- HAC, Initialization and Update
- Recipes
- Spring in SAP Commerce Cloud
- Exercise How-to
- (Exercise) Class Setup
- Data Modeling
- Data Modeling
- Collections & Relations
- Deployment
- Type System Localization
- (Exercise) Data Modeling
- Product Modeling
- PCM
- Product Modeling
- Classification
- Product Variants
- Configurable Products
- (Exercise) Product Modeling
- ImpEx
- Overview
- Syntax & Examples
- Invoking
- Distributed Impex
- (Exercise) Impex
- Flexible Search
- Overview
- Syntax
- API Examples
- Flexible Search alternatives
- (Exercise) Flexible Search
- Services
- Service Layer
- Commerce Services
- Models
- Platform Testing Environment
- Transactions
- ServiceLayer Direct
- (Exercise) Services
- Facades
- Facades Overview
- Bean Generation
- Conversion Process
- Commerce Facades
- (Exercise) Commerce Services & Facades
- Validation
- Data Validation Framework
- Validation Service
- Validation in Backoffice
- Cockpit Integration
- (Exercise) Validation
- WCMS
- Storefront Management
- CMS Model
- Slots & Components
- Request Flow
- Personalization
- SmartEdit
- Website Links
- (Exercise) WCMS
- SAP Commerce Cloud Portal
- Introduction to Cloud Portal
- Code Repository Connection
- Code Repository Structure
- Build & Deployment
- Security
- Basics
- Type-Based Access Rights
- Item-Based Restrictions
- Spring Security
- Additional Security Features
- (Exercise) Security
- Creating an Accelerator-based Site
- (Exercise) Creating an Accelerator-based Site
- SAP Commerce Cloud Know-How
- Deployment & Maintenance
- Logging & Debugging
- Integration Scenarios
- GDPR
- Knowledge Webography
C4H341 – SAP Commerce Cloud Developer Part 2
- Overview
- Backoffice
- Overview
- Application Orchestrator
- Custom Backoffice Extensions
- Backoffice Configuration
- (Exercise) Backoffice
- Addons
- Addon Overview
- Addon Architecture
- (Exercise) Addons
- Spartacus (Briefing)
- Personalization
- Overview
- Architecture
- Customer Experience Calculation
- User and Segments
- Personalization of Content
- Exercise
- (Exercise) Personalization
- Search & Navigation
- Overview
- Indexing
- Searching
- Adaptive Search
- Adaptive Search in Backoffice
- Enhanced Search Experience with Personalization
- (Exercise) Search & Navigation
- Promotions & Coupons
- Promotions & Rule Engine
- Promotions – Una vista para usuarios de negocio
- Promotions – Una vista para usuarios técnicos
- Cupones
- Funcionalidades especiales predefinidas
- (Ejercicio) Promotions & Coupons
- SAP Commerce Web Services (Omni Commerce Connect)
- OCC Web Services
- (Exercise) Services
- CronJobs
- (Exercise) CronJobs
- Event System
- Process Engine
- Architecture and Features
- Creating a Process
- Orders
- Overview of Order Management Extensions
- Order Fulfilment Process
- Warehouse Integration Process
- Further Order Management Features
- (Exercise) Orders
Plan de Estudios
Temario completo
C4H440 – SAP Cloud for Customer Administration
- Introduction to SAP Cloud for Customer
- Articulating the Functional Capabilities of SAP Cloud for Customer
- Starting the Project
- Preparing for the Implementation Project
- Describing Q-Gates
- Describing Fine Tuning
- Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
- Products and Price Lists
- Understanding Products and Price List Concepts in SAP Sales Cloud
- Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
- Territory Management
- Defining Complex Territory Hierarchy Structures
- User and Role Management
- Maintaining Employees and Explain What a Business User Is
- Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
- Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with FSM
- Describing Integration with Microsoft Outlook
- Describing the Benefits of Integration with Social Media
- Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
- Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
- Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
- Mobile
- Describing the Different Mobile Access Options
- Solution Walkthrough
- Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
- Preparing for Go-Live
- Describing the Necessary Go-Live Activities
C4H410 – SAP Sales Cloud
- Introduction to SAP Sales Cloud
- Articulating the Functional Capabilities of SAP Sales Cloud
- Lead Management
- Articulating the Functional Capabilities of Lead Management
- Opportunity Management
- Articulating the Functional Capabilities of Opportunity Management
- Quotation Management
- Articulating the Functional Capabilities of Quotation Management
- Sales Contracts
- Articulating the Functionality Capabilities of Sales Contracts
- Order Management
- Articulating the Functional Capabilities of Order Management
- Activity Management
- Articulating the Functional Capabilities of Activity Management
- Visit Planning and Execution
- Articulating the Functional Capabilities of Visit Management
- Sales Planning and Forecasting
- Articulating the Functional Capabilities of Sales Planning and Forecasting
- Pricing
- Obtaining an Overview of the Pricing Topic in SAP Sales Cloud
- SAP Sales Cloud Add-Ons
- Describing Add-On features in SAP Sales Cloud
C4H510 – SAP Service Cloud
- Introduction to SAP Service Cloud
- Describing the Functional Capabilities of SAP Service Cloud
- Communication Channels
- Explaining the Different Communication Channels that are Supported in SAP Service Cloud
- Explaining Live Activity Center and Agent Desktop Add on
- Service Levels, Categories and Work Distribution
- Explaining Service Levels, Categories and Work Distributions
- Knowledge Base
- Understanding Knowledge Base Functionality in Service Tickets
- Registered Products and Installed Base
- Explaining Registered Products and Installed Bases
- Warranty Management
- Explaining Warranty Management in Tickets
- Maintenance Plans
- Explaining Maintenance Plans in Tickets
- Time Recording
- Explaining the Role of Time Recording in Tickets
- Contracts
- Understanding Service Contracts in SAP Service Cloud
- Templates and Reporting
- Explaining Response Templates and Their Determination in Tickets
- Ticket Hierarchy
- Understanding Ticket Linking in SAP Service Cloud
- Integration SAP Service Cloud
- Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC)
- Explaining Integration SAP Service Cloud with FSM (Field Service Management)
- Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud
C4H460 – SAP Cloud Applications Studio (Previously known as C4C30)
- SAP Cloud Applications Studio: An Overview
- Describing SAP Cloud Applications Studio
- Explaining the System Environment
- Explaining the System Architecture
- Getting Started with SAP Cloud Applications Studio
- Introduction to Scripting Languages
- Introduction to Scripting Language for Business Object Definitions
- Introduction to Scripting Language for Business Logic Implementations
- Introduction to UI Designer
- Explaining UI Designer
- Debugging
- Debugging
- Extensibility
- Creating Extension Fields
- Business Configuration
- Explaining Business Configuration Basics and Architecture
- Creating a Business Configuration Set and View
- UI Designer – Embedded Component
- Creating Embedded Component
- Service Integration
- Creating Service Integration
- Configuring Data Workbench
- Describing Web Service – Provisioning
- Describing Web Service – Consumption
- Analytics
- Describing a Data Source
- Notifications
- Enabling Notification Rules
- Mass Data Run
- Creating a Mass Data Run
- Approval Process
- Describing the Approval Process
- Translation
- Translate and Adapt User Interface Texts
- Translating a Business Object
- Mashups
- Describing Mashups
- Lifecycle Management
- Describing Lifecycle Management
- Wrap Up
- Wrapping Up the Course
C4H320 – SAP Commerce Cloud Business User
- Overview
- Major Modules
- Business & Administration Tools
- Product Content Management
- Catalogs & Products
- Backoffice Product Cockpit
- Catalogs, Categories, Products
- Catalog Management
- Product Modeling
- Classification
- Product Variants
- (Exercise) Product Content Management
- Web Content Management
- CMS Overview
- (Exercise) WCM CMS
- Personalization
- (Exercise) WCM Personalization
- SAP Commerce Cloud, Composable Storefront
- Commerce
- Search
- (Exercise) Search
- Pricing
- Cart Features & Checkout Types
- Promotions & Coupons
- (Exercise) Promotions
- Order Management
- Payment
- Basic Order Management Related Features
- Order Management Services Module
- Customer Support
- Overview
- Customer Management
- Order Cancellations & Returns
- Customer Service Module
- Fraud Detection
- (Exercise) Customer Support
- B2B Commerce
- Account Management
- Organization Management
- Catalog, Pricing & Stock
- Ordering & Checkout
- PunchOut Support
- (Exercise) B2B Commerce
- Integration
- General Introduction
- Internal Integration Solutions
- External Integration Solutions
- How to Choose?
- Essential Foundations
- Architecture
- Security
- Automation (CronJobs)
- Validation Framework
- ImpEx
- Workflows
- (Exercise) Essential Foundations
- Good to Know
- Licensing & Versioning
- Deployment & Maintenance
- SAP Commerce Cloud
- Industry-Specific Accelerators
- Intelligent Selling Services
- GDPR
- Webography
C4H340 – SAP Commerce Cloud Developer Part 1
- Overview
- Installing the SAP Commerce System
- Build Framework
- Extension concept
- Basic Configuration
- SAP Commerce Server
- HAC, Initialization and Update
- Recipes
- Spring in SAP Commerce Cloud
- Exercise How-to
- (Exercise) Class Setup
- Data Modeling
- Data Modeling
- Collections & Relations
- Deployment
- Type System Localization
- (Exercise) Data Modeling
- Product Modeling
- PCM
- Product Modeling
- Classification
- Product Variants
- Configurable Products
- (Exercise) Product Modeling
- ImpEx
- Overview
- Syntax & Examples
- Invoking
- Distributed Impex
- (Exercise) Impex
- Flexible Search
- Overview
- Syntax
- API Examples
- Flexible Search alternatives
- (Exercise) Flexible Search
- Services
- Service Layer
- Commerce Services
- Models
- Platform Testing Environment
- Transactions
- ServiceLayer Direct
- (Exercise) Services
- Facades
- Facades Overview
- Bean Generation
- Conversion Process
- Commerce Facades
- (Exercise) Commerce Services & Facades
- Validation
- Data Validation Framework
- Validation Service
- Validation in Backoffice
- Cockpit Integration
- (Exercise) Validation
- WCMS
- Storefront Management
- CMS Model
- Slots & Components
- Request Flow
- Personalization
- SmartEdit
- Website Links
- (Exercise) WCMS
- SAP Commerce Cloud Portal
- Introduction to Cloud Portal
- Code Repository Connection
- Code Repository Structure
- Build & Deployment
- Security
- Basics
- Type-Based Access Rights
- Item-Based Restrictions
- Spring Security
- Additional Security Features
- (Exercise) Security
- Creating an Accelerator-based Site
- (Exercise) Creating an Accelerator-based Site
- SAP Commerce Cloud Know-How
- Deployment & Maintenance
- Logging & Debugging
- Integration Scenarios
- GDPR
- Knowledge Webography
C4H341 – SAP Commerce Cloud Developer Part 2
- Overview
- Backoffice
- Overview
- Application Orchestrator
- Custom Backoffice Extensions
- Backoffice Configuration
- (Exercise) Backoffice
- Addons
- Addon Overview
- Addon Architecture
- (Exercise) Addons
- Spartacus (Briefing)
- Personalization
- Overview
- Architecture
- Customer Experience Calculation
- User and Segments
- Personalization of Content
- Exercise
- (Exercise) Personalization
- Search & Navigation
- Overview
- Indexing
- Searching
- Adaptive Search
- Adaptive Search in Backoffice
- Enhanced Search Experience with Personalization
- (Exercise) Search & Navigation
- Promotions & Coupons
- Promotions & Rule Engine
- Promotions – Una vista para usuarios de negocio
- Promotions – Una vista para usuarios técnicos
- Cupones
- Funcionalidades especiales predefinidas
- (Ejercicio) Promotions & Coupons
- SAP Commerce Web Services (Omni Commerce Connect)
- OCC Web Services
- (Exercise) Services
- CronJobs
- (Exercise) CronJobs
- Event System
- Process Engine
- Architecture and Features
- Creating a Process
- Orders
- Overview of Order Management Extensions
- Order Fulfilment Process
- Warehouse Integration Process
- Further Order Management Features
- (Exercise) Orders
Objetivos
- Ofrecer una experiencia de cliente única: SAP CX ayuda a las empresas a mejorar la satisfacción del cliente, proporcionando soluciones para la gestión de ventas, atención al cliente y comercio electrónico.
- Optimizar el rendimiento de ventas: Los profesionales que estudian SAP CX pueden aprender a utilizar Sales Cloud para mejorar el rendimiento de las ventas, desde la identificación de clientes potenciales hasta la gestión de contratos y pedidos.
- Mejorar la atención al cliente: La solución de Service Cloud de SAP CX ayuda a las empresas a gestionar de manera eficiente los casos de atención al cliente y a mejorar la satisfacción del cliente.
- Implementar soluciones de comercio electrónico: Con Commerce Cloud, las empresas pueden crear una plataforma de comercio electrónico personalizada para ofrecer una experiencia de compra en línea única a sus clientes.
- Utilizar el análisis de datos para tomar decisiones: SAP CX proporciona herramientas para el análisis de datos, lo que permite a los profesionales tomar decisiones basadas en información concreta y mejorar la eficiencia empresarial.
Metodología
La formación se llevará a cabo a través de la plataforma de formación del fabricante, la plataforma Learning Hub, plataforma de formación SAP en la nube, diseñada para llevar el control y progreso de cada curso en el que un participante se inscribe.
El alumno dispondrá de su propio sistema SAP, un sistema para realizar prácticas y ejercicios, se trata no solo de adquirir conocimientos, sino de ponerlos en práctica y poner a prueba las nuevas aptitudes, testándolas.
Con el diseño de un plan personalizado para el alumno, con unos hitos y contenidos predeterminados, se trata de seguir la formación guiada a través de un instructor, un docente homologado por el fabricante que impartirá la formación online a través del manual completo para que el usuario finalice la formación como experto en la materia.
Salidas Profesionales
- Consultor de implementación: Los profesionales con conocimientos en SAP CX pueden trabajar como consultores de implementación, ayudando a las empresas a implementar y personalizar soluciones de ventas, servicio al cliente y comercio electrónico.
- Especialista en ventas y marketing: Las empresas que utilizan SAP CX requieren especialistas en ventas y marketing que puedan utilizar las herramientas de SAP CX para mejorar el rendimiento de ventas y la satisfacción del cliente.
- Gerente de atención al cliente: Con conocimientos en SAP CX, los profesionales pueden trabajar como gerentes de atención al cliente, utilizando Service Cloud para gestionar eficientemente los casos de atención al cliente.
- Gerente de comercio electrónico: Las empresas que utilizan Commerce Cloud necesitan gerentes de comercio electrónico que puedan gestionar eficazmente la plataforma de comercio electrónico y mejorar la experiencia de compra en línea de los clientes.
- Analista de datos: SAP CX proporciona herramientas para el análisis de datos, por lo que los profesionales pueden trabajar como analistas de datos, ayudando a las empresas a tomar decisiones basadas en información concreta para mejorar la eficiencia empresarial.
¿A quién va dirigido?
- Consultores de implementación que buscan mejorar sus habilidades en SAP CX.
- Profesionales de ventas y marketing que desean utilizar herramientas de SAP CX para mejorar el rendimiento de ventas y la satisfacción del cliente.
- Gerentes de atención al cliente que buscan utilizar Service Cloud para gestionar eficazmente los casos de atención al cliente.
- Gerentes de comercio electrónico que desean mejorar la experiencia de compra en línea de los clientes utilizando Commerce Cloud.
- Analistas de datos que buscan utilizar herramientas de SAP CX para el análisis de datos y la toma de decisiones empresariales.
Titulación
Los Expertos
Conoce al Equipo Docente de la Escuela de SAP
Empresas Colaboradoras
Nuestros Alumnos
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